We've put together some answers to the questions we get asked most often. If there's something we haven't covered, please feel free to contact us!
General questions
What is HyperRing?
HyperRing is a stylish piece of tech jewelry that lets you make contactless payments with ease. The ring has embedded NFC chips (similar to your normal contactless credit card), enabling you to pay at contactless POS terminals without needing your smartphone or wallet. HyperRings are made of high-quality, scratch-resistant ceramic and metals, and are battery-free and waterproof.
Is it safe to pay with HyperRing?
Yes! Our HyperRings are certified by Visa and MasterCard, and are therefore subject to the highest security standards. When you connect a payment card to your HyperRing, a reference of the card is created, the reference has a different card number. This technology is called
tokenization, which is the same way that Apple Pay or Google Pay work.
How do I pay with HyperRing?
Simply tap your HyperRing within 3cm of a NFC enabled contactless terminal to complete your transaction - the same way you use Apple Pay or Google Pay.
How do I connect my payment card?
To set up your HyperRing, simply use the HyperRing Pay app to connect a payment card to your ring. Follow the instructions provided in the app.
For US customers: this would be a digital account we create for you with your ring purchase, which you can top-up using your preferred payment methods (credit card, debit card, PayPal, etc). We will provide your setup instructions via email.
For Europe & UK customers: you can request our partner Curve to issue you a digital payment card, then you can connect any of your cards to the Curve card. You can also check our list of supported banks to see if your existing payment card can be directly connected to HyperRing.
What happens if my ring gets lost or stolen?
No worries! All you need to do is block your HyperRing from making further payments. You can use the HyperRing Pay app (iOS and android) to remove a payment card from your ring.
Payment card questions
Which payment cards can be connected to HyperRing?
US customers: Upon purchasing your HyperRing, you will be issued a digital account that connects to the ring. You can fund this digital account inside the HyperRing Pay app using any of your preferred payment methods, including credit card, debit card, and PayPal. Your instructions for setting up the digital account will be sent to your email. See "How It Works" for further details.
Europe & UK customers: Check our list of supported banks to see if your payment card can be directly connected to HyperRing. If your card is not supported, no worries! You can always use Curve and link any of your MasterCard, Visa, or Discover cards to the Curve digital card. Once your Curve card is connected to your ring, any of your cards linked to Curve will also be connected to the ring.
Where can I use my HyperRing?
You can use your HyperRing anywhere in the world, as long as the payment terminal accepts contactless payments. Just look for the contactless symbol on the payment terminal.
What happens when my payment card expires?
Don't worry! The card details of your new payment card will automatically be transferred to your HyperRing. You don't have to do anything!
What is Curve and how does it work?
If you don’t have a card from any of the banks we are working with, we suggest you have a look at our partner Curve. With Curve, you can easily connect any of your cards to HyperRing. Through CURVE's app, you can order a virtual payment card free of charge. You then connect your payment cards to your virtual CURVE card. All payments are then deducted from the card you linked to CURVE.
How to Use CURVE
Step 1: Download the Curve app, available for iOS and Android, and create an account. It´s free and only takes a minute to sign up.
Step 2: In the app, you would add the card you´d like to connect to Curve and to your HyperRing. It´s a safe and easy process. In a few days you will also get a physical Curve card sent to you - please don't activate that physical Curve card before you have activated your HyperRing.
Step 3: Once you have received your HyperRing, you can activate it, connect your Curve card, and you are ready to go!
See our Curve info page for more details.
Order questions
When will my order ship?
We process orders as quickly as possible. Most orders are shipped within 3 business days after purchase. Once your order has shipped, you’ll receive a confirmation email with tracking details. If you need to make any changes to your order, please contact us at support@hyperring.co before it ships.
Can I edit my order?
Orders can be modified before they are shipped. To request changes, please email us at support@hyperring.co as soon as possible. Once an order has been processed for shipping, modifications may no longer be possible.
Can I cancel my order?
We hope you’re satisfied with your purchase and that we meet your expectations 100%. However, if you need to cancel your order, you can do so before it has been shipped.
To request a cancellation, please contact us as soon as possible at support@hyperring.co If your order has already been processed for shipping, we may not be able to cancel it.
If your order has already shipped, you may return it within 14 days. Please send your return to the address below and include a copy of your order confirmation in the package:
HyperRing, Co.
25693 Arborshade Pass Pl
Aldie, VA 20105
USA
To ensure your return is processed, we only accept packages sent with tracking. Without a tracking number, we cannot accept liability for lost shipments. Please note that return shipping costs are the customer’s responsibility.
Once we receive your return, we will process your refund within 2-3 business days.
If you have any questions, feel free to contact us at support@hyperring.co.
What is your shipping policy?
We offer reliable shipping options to ensure your HyperRing arrives safely.
- Domestic orders: Delivered within 5-7 business days after shipping.
- International orders: Delivered within 10-14 business days, depending on location and customs processing.
All orders come with tracking information, which will be emailed to you once your package is on its way. Please ensure your shipping address is correct at checkout, as we are not responsible for orders lost due to incorrect addresses.
If you have any questions about shipping, feel free to contact us at support@hyperring.co.
What is your return policy?
We want you to love your HyperRing, but if you're not completely satisfied, you may return it within 14 days of delivery.
How to Return Your HyperRing:
- Ensure the ring is unused and in its original condition.
- Remove any linked payment details using the HyperRing app before returning.
- Package the ring securely and include a copy of your order confirmation.
- Send your return to the following address:
HyperRing Co.
25693 Arborshade Pass Pl
Aldie, VA 20105, USA
Important Notes:
- Customers are responsible for return shipping costs.
- We only accept returns with a tracking number to ensure safe delivery. We cannot accept liability for lost shipments.
- Once we receive and inspect your return, we will process your refund within 7-10 business days.
If you have any questions, please contact us at support@hyperring.co.
More FAQs
What countries does HyperRing work in?
The HyperRing itself is designed to function anywhere in the world. However, at this time, we are only able to sell and ship HyperRings to customers in the United States and Europe. We are actively working on expanding availability to more regions in the future. Stay tuned for updates!
Where is HyperRing manufactured?
HyperRings are manufactured in Spain.
What material is HyperRing made out of?
For the Aurora Lumina, Midnight Aurora, and Timeless HyperRings, they are made of Zirconia Ceramic. The Gold HyperRing is made of 18k gold, Sterling silver, and synthetic resin. The Silver HyperRIng is made of Sterling silver and synthetic resin.
How do I clean my HyperRing?
When cleaning the ring, coarse dirt and stains are best removed with warm water and mild soap or a dirt eraser. Please do not use any chemical cleaning agents.
